Frequently Asked Questions

Please notify the Volunteer Coordinator as soon as possible by calling 434.847.0796 or email elizabeth@mealslynchburg.org

If it is less than 24 hours before your shift, please call directly rather than emailing so we can quickly secure a substitute driver and ensure no senior misses their meal.

Downtown - Pick-up time: 10:30 am
Address: 605 Clay Street - St. Paul's Episcopal Church parking lot
Note: enter fenced parking lot from 6th Street

Randolph Memorial Baptist Church - Pick up time: 10:30 am
Address: 4246 S. Amherst Hwy, Madison Heights

Schewels /Timberlake - Pick-up time: 10:45 am
7007 Timberlake Road - Schewels Furniture Company Parking Lot

Rustburg - Pick-up time: 11:00 am
681 Village Highway, Rustburg - Campbell County Dept of Public Works building, (this is the former Rustburg Presbyterian Church)

Virginia Baptist Hospital - Pick-up at 11:00 am
Vassar Street Entrance
Note: use Vassar Street entrance; queue according to map provided.

Pickup locations are determined by the delivery route you are assigned to. If you’re

unsure of your pick-up location, please call 434-386-7200.

Once you’ve completed your deliveries, please return the thermal bags back to your pickup location.

Most routes are designed to take between 60 - 90 minutes to complete.

When heading to pick up your meals, please be sure you have:

• your cell phone, fully charged, with the ServTracker app downloaded.

• hand sanitizer

• your Meals on Wheels volunteer badge (ask the expediter at pickup if you need one!)

• your Meals on Wheels tray to help transport meals from car to door (ask the expediter at pickup if you need a tray)

Never leave a meal on the porch or handle. Because our deliveries double as a safety check, we must confirm the client is safe. Follow these steps:

1. Knock and announce loudly: "Meals on Wheels!" (Many clients are hard of hearing).

2. If no answer, call the client: Use the phone number listed on your route sheet/app.

3. Call the office: If there is still no answer, make a notation in the mobile app. You can deliver the extra meal to the next recipient on your list that does not have special dietary needs. We will check with the recipient and their emergency contacts. No other action is needed on your part.

You are our eyes and ears on the ground. If you notice significant changes in a recipients physical health, mental clarity, confusion, or changes to their home environment (e.g., no power, extreme hoarding, structural safety issues), notify our office immediately through the mobile app. If you feel the message is urgent, call us at 434.847.0796.

What do I do in a medical emergency?

If you arrive and a client has fallen, is unconscious, or is experiencing a severe medical crisis:

1. Call 911 immediately.

2. Do not attempt to move the recipient.

3. Call the Meals on Wheels office immediately after alerting emergency services so we can send staff to your location.

Yes. As a volunteer for a 501(c)(3) nonprofit, you can track your mileage driven for deliveries and claim it as a charitable deduction on your income taxes. The office can provide a year-end letter confirming your volunteer hours upon request.